Refund policy

 

Returns and refunds

We want you to love your new lounge. If something isn’t right, here’s how returns work.

Cancelling before delivery
You can cancel any order, including made to order lounges, for a full refund at any time before it’s delivered. Just call us on 0414 212 438 or email info@oralivin.com.au.

Change of mind after delivery
If your lounge is still unopened and in its original packaging, you can return it within 7 days of delivery. A pickup fee applies, equal to our delivery rate for your area. Once we’ve collected and checked it, we’ll refund the purchase price.

Once a lounge has been unpacked, we can’t accept it back for change of mind, so please check measurements, colour and fabric before your delivery date. We’re always happy to help you check, call us or visit the showroom.

Faulty or damaged items
If your lounge arrives damaged or develops a fault, contact us straight away on 0414 212 438or info@oralivin.com.au, with your order number and photos. We’ll arrange a repair, replacement or refund in line with the Australian Consumer Law. You won’t pay any pickup fee for faulty items.

Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Ora Livin, Unit 1, 4 Motto Court, Hoppers Crossing VIC 3029 · 0414 212 438 · info@oralivin.com.au